See here the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.

support@themodprojects.com

The Mod Projects

No, it is located within a functioning complex that also operates as a logistics facility. For security and operational reasons, we provide the exact return address only after a return request has been reviewed and approved by our support team. If yo

Is your US warehouse a private house?

Returns

Do your Apple Watch cases and straps work with all Apple Watch models and series?

What if the case or strap doesn’t fit my wrist?

What guarantees do the case and strap materials have?

How do I shorten the strap of my watch case?

How do I swap from the metal strap to the silicone one with the watch case?

Do you have a watch case for 42mm?

What are the dimension details for your watch case? I can’t find them on your website.

Do I need to open the screws on your watch case?

Do you still have the AP - Apple Watch Mod Case (49mm) in Yellow Gold in stock, or will it be back in stock again?

What if the strap of my watch case is too small? I have a big wrist.

Can I use the ECG feature on my Apple Watch with the watch case?

Product Information

How do I get the watch faces?

Where is the Enable Beta file to make the watch faces work?

Do I need to subscribe to MEGA or Clockology for the installation?

Why does the watch face disappear or not stay on for long?

Do the watch faces come free with my purchase?

Watchfaces

Do you offer expedited shipping?

What do I do if my item(s) arrives damaged?

Do you ship worldwide?

How do I track my order?

My order was marked delivered but it’s not here.

How long does delivery take?

What do I do if I receive the wrong item in my order?

Do you offer free shipping?

Why is my package still stuck in customs inspection?

Where do you ship the product from?

Shipping

How do I make a return?

When will I get my refund?

How do I cancel my order?

Why can’t you provide me with a return shipping label?

How do I apply promo/discount codes?

What payments method do you support?

Why didn’t I receive a confirmation email after placing my order?

Why am I getting an error when I try to pay?

Payments

Is your US warehouse a private house?Updated 3 months ago