Returns
How do I make a return?
To request a return, please email [email protected] within 90 days of delivery and include:. your order number. the item(s) you want to return. the reason for the return. Once your request is reviewed and approved, we will send you the retur
When will I get my refund?
Once your return has been approved, we will guide you through the process step by step. In most cases, the full resolution takes around 5–7 business days from approval, depending on shipping transit and inspection timing. After your return is receive
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible at [email protected] and include your order number. If your order has not already been processed, we will do our best to assist you. If it has already been processed or
Is your US warehouse a private house?
No, it is located within a functioning complex that also operates as a logistics facility. For security and operational reasons, we provide the exact return address only after a return request has been reviewed and approved by our support team. If yo
Why can’t you provide me with a return shipping label?
As specified in our policies, we do not provide return shipping labels.We already operate return warehouse points in Asia, Europe, and America so we can assign the most appropriate return location and help minimize return shipping costs as much as po