My order was marked delivered but it’s not here.Updated 3 months ago

If your tracking shows delivered but you have not received your order, we recommend taking these steps first:

• Check around your delivery location carefully, including your mailbox, safe place, reception, front desk, or with neighbors

• Wait a little longer, as some carriers may mark a parcel as delivered slightly before the actual drop-off

• Double-check the shipping address used for the order

If you still cannot locate the package, please contact our support team by email with your order number and tracking details.

Please note that once a package is marked as delivered by the carrier, responsibility may pass to the customer. However, we will still review the case with you and do our best to guide you step by step toward the best possible solution.