Shipping
Do you offer expedited shipping?
Yes, we offer two faster shipping options:. 1. Express Processing. This option gives your order priority handling, helping it skip the regular queue of daily orders waiting to be processed. 2. Fast Insured Shipping. This option provides faster delive
What do I do if my item(s) arrives damaged?
If your item arrives damaged, please contact us by email as soon as possible and include clear photos of the item, the packaging, and your order number. If the damage was not caused by the customer, we will take care of the issue and work with you to
Do you ship worldwide?
Yes, we ship worldwide. Our shipping policy and store information indicate international delivery coverage, with standard delivery generally estimated at 7–14 business days from dispatch, depending on destination and local courier conditions. All ord
How do I track my order?
All orders include tracking. Once your order has been shipped, you will receive an email with your tracking link so you can follow the delivery progress. Please note that tracking may not update immediately after dispatch. In some cases, it can take
My order was marked delivered but it’s not here.
If your tracking shows delivered but you have not received your order, we recommend taking these steps first:. Check around your delivery location carefully, including your mailbox, safe place, reception, front desk, or with neighbors. Wait a little
How long does delivery take?
Delivery times depend on your destination, but most orders are delivered within 7–14 business days from the dispatch date. Processing Time. Each order goes through a manual processing phase to securely transmit your order and shipping details to our
What do I do if I receive the wrong item in my order?
If you receive the wrong item, please contact our support team by email as soon as possible and include your order number plus clear photos of the item you received. If the issue is confirmed as a fulfillment error on our side, we will take care of i
Do you offer free shipping?
Yes, we offer standard free shipping only on eligible orders. In most cases, delivery takes 7–12 days, depending on your location, local courier timelines, and overall shipping conditions. Please note that delivery times may vary slightly during busy
Why is my package still stuck in customs inspection?
Customs inspections are handled by local authorities and are unfortunately outside of our direct control. In some cases, a package may remain in customs longer than expected due to:. This does not always mean there is a problem with your order, it si
Where do you ship the product from?
Most orders are shipped through our operational logistics network, primarily from our main warehouse in China, depending on the destination and service availability. We also have an operational warehouse in Jamaica, New York, which supports parts of