Why is my package still stuck in customs inspection?Updated 3 months ago

Customs inspections are handled by local authorities and are unfortunately outside of our direct control. In some cases, a package may remain in customs longer than expected due to:

• routine inspections
• local import procedures
• documentation checks
• temporary courier or customs delays

This does not always mean there is a problem with your order, it simply means the parcel is still being reviewed before release. We recommend allowing a little more time for the tracking to update.

If the package remains stuck for an unusually long time, please contact our support team with your order number and tracking details, and we will review the situation with you step by step.