What do I do if I receive the wrong item in my order?Updated 3 months ago

If you receive the wrong item, please contact our support team by email as soon as possible and include your order number plus clear photos of the item you received.

If the issue is confirmed as a fulfillment error on our side, we will take care of it and guide you through the next steps to resolve it as quickly as possible. Our policies also state that return shipping costs are covered by us when the return is due to a confirmed defect or our error.